Privacy Statement

GLOW™ has a strong commitment to providing excellent service to all of our customers and visitors of our website, including respecting your concerns about privacy. At GLOW™ we adhere to the following policies and guidelines.

As a user of this item you warrant that all information supplied by you or members of your household using this website is true and accurate and without limitation or any false or fraudulent reservation. You agree that the reservations facilities of this website shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the reservation facilities of this website may result in your being denied access to such facilities.

For any reservations or other services for which fees may be charged, you agree to abide by the terms or conditions of purchase imposed, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability of rates, products, or services. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this website.


This website does not collect personally identifiable information when you browse this website and request pages from our servers unless you voluntarily and knowingly provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the website unless you access the website from a link in an email that we sent. In these cases we will know who you are based on the information you previously supplied to us. When you request a page from our website, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We also use this information to personalise content presented to you, better understand how visitors use our Web site and how we can better format it to meet your travel needs.

Collection and Use of Information

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We may also use your email address to:

  1. send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the hotels,
  2. notify you about special offers and promotions
  3. send you copies of your hotel bills when you request them, and
  4. send you periodic satisfaction or market research surveys.

On occasion, we may use third parties to provide us with additional contact information about you given the information you provided to us directly. For example, if we know your name and postal address, we may use a third party to provide us with your email address. We would then use this information for market analysis and marketing purposes. You can opt out of marketing emails at any time.

You should also be aware that information and data might be automatically collected through the standard operation of the GLOW™ internet servers and the use of “cookies.” Cookies are small text files on a website that can be used to recognise repeat users, facilitate the user’s ongoing access to and use of the site and allow a site to track usage behaviour and compile aggregate data that will allow content improvement and targeted advertising.


The personal data you provide to us for making a reservation is made available to the applicable hotel for the purpose of meeting your reservation request. After making a reservation or completing your stay at a GLOW, unless you tell us otherwise, the information you provide will be used by us for sales & marketing purposes.

Disclosure of Information to Third Parties

GLOW™ may disclose Personal Information if required to do so by law or if in good faith believes that such action is necessary to:

Comply with applicable law or with legal process;
Protect and defend the rights or property of GLOW™ or this website.
Changes to our Privacy Policy

In the future, we may need to change this privacy statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

Terms, Conditions and Copyright Notices

Activating this website constitutes your acceptance of the terms, conditions, and notices contained in this agreement.

Personal Use Limitation

This website is solely for your personal use. You may download and distribute information from this site for personal use only. You may not modify, copy, distribute, transmit, display, reproduce, publish or sell any information found on, or obtained from, this website, without prior written permission of GLOW™.

Copyright and Trademark Notices

All contents of this website are: Copyright © to GLOW™, its subsidiaries, affiliates and/or its suppliers. All rights reserved.

GLOW Hotels™ and GLOW STUDIOS™ is a trade name describing the subsidiary companies of GLOW™, involved in hotel management. GLOW™ trademarks may not be used or displayed publicly without the prior written permission of GLOW™, except for downloading logos and photographs as provided elsewhere on this site.

Liability Disclaimer

The materials found on this website are provided “as is” without any warranty, representation, condition, undertaking or term of any kind, express or implied, statutory or otherwise, including without limitation, the warranties of merchantability, non-infringement of intellectual property, or fitness for a particular purpose. GLOW™ further does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within the materials. GLOW™ may make changes to the materials, or the programs, policies or other information described in the materials, at any time without notice.

In no event shall GLOW™ be liable for any special, indirect or consequential damages or any damages whatsoever arising out of the use or performance of the site.

No Unlawful or Prohibited Use

As a condition of your use of this website, you warrant to GLOW™ that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

Links to Third-Party Sites

This website may contain links to websites operated by parties other than GLOW™. Such hyperlinks are provided for your reference only. GLOW™ does not control such websites and is not responsible for their contents. The inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators.

General Disclaimer

Any claim relating to this Agreement or the materials shall by governed by the laws of The Kingdom of Thailand, exclusive of the choice of law thereof. This Agreement constitutes the entire agreement of the parties with respect to the subject matter hereof and supersedes all prior oral and written agreements. No failure or delay on the part of GLOW™ in exercising any right or remedy hereunder or enforcing the terms and conditions of this Agreement will operate as a waiver thereof. If any part or provision of this Agreement is found to be invalid, unenforceable or void, then the remaining portion shall remain in full force and effect. Any rights not expressly granted herein are reserved.